Frequently Asked Questions

Our base packages typically cover luxury accommodations, guided tours, ground transportation, and specific meals. International airfare is generally excluded to provide you with the flexibility to choose your preferred airline and cabin class using your own miles. However, our team can happily assist you with booking flights upon request.

We offer a flexible cancellation policy. Cancellations made 30 days prior to departure will receive a full refund minus a small processing fee. Cancellations within 14-29 days receive a 50% refund. We highly recommend adding our "Full Medical & Cancellation Protection Plan" at checkout to ensure 100% flexibility.

Yes! While we do not issue visas directly, our concierge team provides comprehensive guidance, documentation support, and embassy appointment scheduling. We also offer premium travel insurance add-ons during the checkout process to protect your investment.

To maintain our luxury standard and ensure a personalized experience, our group tours are strictly capped at a maximum of 12 guests. We also specialize in completely private tours for couples, families, and solo travelers.